Our on-demand Customer Relationship Management (CRM), Kustomer with a "K," streamlines the way we respond to customer inquiries to ensure we do it in a timely manner. Whether you contact DOB through the web, social media, phone, or email, Kustomer provides access to a single point of contact for assistance with permitting, inspections, construction compliance, and enforcement. The system is designed to submit, assign, track, prioritize, and resolve your inquiries and provide our staff with key information to assist you.

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